Refund Policy

2. Scope

This policy applies to all purchases made directly through our official website and authorized payment channels.

3. Refunds for Lifetime Deals

If you purchased a Lifetime deal, you may request a full refund within 14 calendar days of the purchase date. To be eligible, you must meet the following:

• The request must be submitted within the 14-day period from the original transaction date.
• You must provide the email address associated with the purchase or the transaction ID.
• The associated lifetime license will be revoked, and account access will be downgraded upon refund completion.

We do not require a detailed reason for the refund, though we appreciate your feedback as it helps us improve the product.

4. Yearly Subscriptions (Non-Refundable)

Yearly subscriptions are not eligible for a refund, either in full or in part, including:

• Initial payments for a yearly plan.
• Yearly auto-renewals.
• Unused partial periods after cancellation.

You may cancel the renewal of your yearly subscription at any time from your account dashboard. Cancellation stops future charges but does not generate a refund for the period already billed; you will retain access until the end of the current yearly period.

5. How to Request a Refund

To request a refund for a Lifetime deal within the 14-day window, follow these steps:

1. Send an email to [email protected] with the subject "Refund Request".
2. Include your account email and the receipt or transaction ID.
3. Our team will confirm receipt and verify that your request meets the requirements of this policy.
4. You will receive an approval or denial notification with the corresponding explanation.

You may also contact our 24/7 support team from the Support page.

6. Processing and Timelines

• Approved refunds are issued to the original payment method used for the purchase.
• Processing may take 5 to 10 business days to appear, depending on your bank or payment provider.
• We do not issue refunds to alternative payment methods, third-party transfers, or in cash.
• Currency conversion fees or third-party charges applied by your financial institution are not refundable by us.

7. Exceptions and Abuse

We reserve the right to deny a refund, even within the 14-day window, in the following cases:

• Signs of fraud, abuse of the refund program, or repeated requests from the same account or holder.
• Violation of our Terms and Conditions.
• Attempting to resell, sublicense, or redistribute the software or license.

8. Chargebacks

If you initiate a chargeback with your bank or payment provider without contacting us first, your account may be suspended while the case is investigated. We strongly encourage you to contact our support team before initiating any dispute; we resolve the vast majority of refund requests quickly and directly.

9. Changes to This Policy

We may update this Refund Policy occasionally to reflect changes in our practices or legal requirements. The current version will always be posted on this page with its effective date updated. Changes will not apply retroactively to purchases already made.

10. Consumer Rights

Nothing in this policy limits any mandatory rights granted to you as a consumer under applicable law in your jurisdiction. Where such legislation provides broader rights than those described here, the corresponding legal rights shall prevail.

11. Contact Us

If you have questions or comments about this refund policy, you can email us at [email protected] or contact our 24/7 support team.